top of page

Terms & Conditions

1. The purchase of a Sleep Programme Consultation (the “Consultations”) will be deemed as acceptance of the following terms and conditions.

2. The full fee for Snuggle Buddy Sleep Consultancy's services is due on booking your Consultation with Snuggle Buddy Sleep Consultancy's

3. If the Sleep Programme is cancelled by the Client (the payer and receiver of the consultation) the following terms and conditions apply:

  • Less than 24 hours’ notice – no amount will be refunded

  • 24-48 hours’ notice – 50% of full amount will be refunded

  • More than 48 hours’ notice – 100% will be refunded to the client

4. If a Client demonstrates exceptional circumstances as the reason for a cancellation within 48 hours of the booking time, Snuggle Buddy Sleep Consultancy, on a case by case basis, may accept a rescheduled appointment within 1 week of the original booking time.

5. Snuggle Buddy Sleep Consultancy reserves the right to cancel Consultations at short notice due to personal circumstances. In the event of Snuggle Buddy Sleep Consultancy cancelling, the Client will be offered a full refund or alternative dates if preferred.

6. Digital products which are purchased with instant access, or which are downloadable, such as Snuggle Buddy Sleep Consultancy Online Courses (“Online Courses”) are not eligible for refund unless covered by the Money Back Guarantee (the “Guarantee”).

7. The Guarantee on the Online Courses is only available 28 days from purchase date. Any request after this 28 day period will be rejected.

8. In respect of each programme (the “Programme”) granted by Snuggle Buddy Sleep Consultancy to the Client, the Client agrees that it shall not provide the Programme to any third party who is not a Client.

9. Advice given by Snuggle Buddy Sleep Consultancy is intended as advice related to sleep and is not intended as a substitute for medical advice from a GP or other medical expert.

10. Snuggle Buddy Sleep Consultancy advises to the best of their ability, experience and training but does not accept responsibility or liability for sleep and behavioural work that does not achieve the desired result following the Consultations process.

11. If the Client’s child has an underlying health condition, Snuggle Buddy Sleep Consultancy reserves the right to not proceed with the Consultation. If this is the case, the Client will receive a full refund.

12. Snuggle Buddy Sleep Consultancy is contactable at any time during the day but will respond when possible, as soon as possible after receipt of the contact from the Client, notwithstanding personal circumstances or holidays.

13. Snuggle Buddy Sleep Consultancy is entitled to request reviews from purchasers of the Online Courses.

14. Snuggle Buddy Sleep Consultancy reserves the right to cease the provision of support in exceptional circumstances, including but not limited to: abuse or harassment from a Client to one of the team Snuggle Buddy Sleep Consultancy's team or a Client sets up a competitor business including a sleep consultancy business.

16. Snuggle Buddy Sleep Consultancy reserves the right to change the Terms & Conditions at any time.

bottom of page